Terms & Conditions

These Terms and Conditions (the “Terms and Conditions” or these “Terms”) constitute a legally binding agreement between you (“Customer” or “you”) and AirGSM Holdings, Inc. and its affiliated entities (collectively referred to hereafter as “Airalo”) and govern your use of our products, services, mobile application (the “App”), and website (the “Site” and collectively with the foregoing, the “Services”).The following Terms and Conditions are provided on the website www.rivaroroaming.com. Rivaro Roaming may accept variant clauses only in the case of an explicit written agreement. This section defines various categories of individuals and entities who interact with Rivaro Roaming's services, platforms, and applications. Understanding these roles is crucial for interpreting the rights, obligations, and conditions described in these Terms and Conditions.

1. End Users:Individuals who use and interact directly with Services via their Rivaro Roaming account for their personal use.
2. Business Users:Rivaro Roaming provides services to entities (“Business Users”) who directly and indirectly provide us with End Customer’s personal information in connection with those Business Users’ own business and activities.
3. End Customers:Individuals who receive services ordered by other Rivaro Roaming account owners, for example, when you do business with, or otherwise transact with a Business User.
4. Job applicants:Individuals who submit a job application to Rivaro Roaming.

The term "Customer" as used throughout this document will refer to any individual or entity engaging with Rivaro Roaming's services, including End Users, Business Users, and End Customers, as applicable based on the context of the usage. This broad definition ensures that our Terms encompasses all interactions with our services, providing a clear and comprehensive understanding of the rights and responsibilities of all parties involved.

Rivaro Roaming is a global eSIM store making international connectivity more accessible via eSIM technology. Rivaro Roaming offers travelers data, voice, and text packs in many countries, reducing the need for physical SIM cards. Airalo’s services include offering a variety of eSIM data, voice, and text packs from around the world, which can be purchased and used immediately on any eSIM compatible device, allowing seamless connectivity.

Customer must register with Rivaro Roaming and create an account to use the Services (an “Account”) and as part of that process Customer will be requested to provide certain information, including without limitation Customer’s name, full address, phone number and email address. By using the Services, Customer agrees to provide true, accurate, current and complete information as prompted by the registration process and to maintain and promptly update the Account information to keep it accurate, current and complete. Customer is the sole authorized user of Customer’s Account. Customer is responsible for maintaining the confidentiality of any log-in, password, and Account number provided by Customer or given to Customer by Rivaro Roaming for accessing the Services. Customer is solely and fully responsible for all activities that occur under Customer’s password or Account, even if not authorized by Customer. Rivaro Roaming has no control over the use of any user’s Account and expressly disclaims any liability derived therefrom. Should Customer suspect that any unauthorized party may be using Customer’s password or Account or Customer suspects any other breach of security, Customer agrees to contact Rivaro Roaming immediately.

The person signing up for the Services will be the contracting party (“Account Owner”) for the purposes of these Terms of Service and will be the person who is authorized to use any corresponding Account Rivaro Roaming provides to the Account Owner in connection with the Services; provided, however, that if Customer is signing up for the Services on behalf of Customer’s employer, Customer’s employer shall be the Account Owner. As the Account Owner, Customer is solely responsible for complying with these Terms of Service and only Customer is entitled to all benefits accruing thereto. Customer’s Account is not transferable to any other person or account. Customer must immediately notify Rivaro Roaming of any unauthorized use of Customer’s password or identification or any other breach or threatened breach of Airalo’s security or the security of Customer’s Account.

All customers, including End Users, Business Users, End Customers, and Job applicants as defined in Section 1, must accept the General Terms and Conditions to utilize Rivaro Roaming services. During the registration process, the following information must be provided:

1. For End Users: Personal information such as First Name, Last Name, and Email address is required for direct interactions and transactions on the Rivaro Roaming website (www.rivaroroaming.com) or via the Rivaro Roaming App.
2. For Business Users: Additional information is necessary to accommodate the unique needs of businesses. This includes Company Name, Company Address, Company Users' email addresses, Company Website, Region, Industry, Phone Number, relevant contacts, and other relevant details. This information helps in tailoring our services to better suit the operational requirements and service delivery to their End Customers.
3. For End Customers: When services are ordered by another Rivaro Roaming account owner, such as a Business User, the necessary information to facilitate this transaction is handled by the initiating party. Business Users are responsible for ensuring that the personal information of End Customers is collected in compliance with applicable data protection regulations.

In instances where Rivaro Roaming services are provided through intermediaries (e.g., hotels or travel agencies), the intermediary may provide the required registration information on behalf of the Customer.

To adapt to evolving service requirements and enhance user experience, Rivaro Roaming reserves the right to collect additional information from all categories of customers as deemed necessary. This collection of additional information will be conducted in a manner that respects privacy and complies with data protection laws, without necessitating further changes to these Terms and Conditions. Customers will be informed accordingly about the collection of any such additional information through our standard communication channels.

Rivaro Roaming shall use reasonable endeavors to provide Customer quality service. However, Rivaro Roaming does not guarantee that the service will not be interrupted, provided on time, and be safe or fault-free.

In using the Equipment or Services provided by Rivaro Roaming, the Customer must not engage in any action: that is abusive, illegal, or fraudulent; that causes the Network to be impaired or damaged. When the Customer breaches its obligations under Sec. 2.4, Rivaro Roaming may suspend the Customer's use of the Service. During any period of suspension, the Customer shall continue to pay all Charges due under this Agreement in respect of the suspended Services.

The Customer is responsible for ensuring that their device is eSIM compatible and network-unlocked. Device compatibility may depend on the carrier and country of origin; the Customer must check the list of eSIM-compatible devices provided at the checkout. By checking the box that confirms that the Customer's device is eSIM compatible, the Customer is then held responsible for the accuracy of the information they provide.

The eSIM compatibility list is not exhaustive, meaning newly announced eSIM-compatible devices may still need to be added.