Whether a device is eSIM-compatible depends on whether the manufacturer includes an eSIM in their devices. That is why we have a list of eSIM-compatible devices for easy checking.

However, there are some cases when a device doesn't support eSIM technology, even if it is listed as eSIM-capable.

Android is an open-source operating system, meaning any mobile device manufacturer or carrier can customize it. In some countries and regions, there may be models released without eSIM capability. Or the carrier you purchased your device from may not have an eSIM feature enabled.

Follow the steps below to check if your Android device supports eSIM technology. Please keep in mind the steps may or may not be applicable to your device. The best way to confirm eSIM capability is still through your device manufacturer, vendor, or primary carrier.

For Samsung Galaxy devices:

1. OPEN the Settings app, then TAP Connections.
2. TAP SIM Manager.
3. If Add eSIM is available, your device likely supports eSIMs.

Remember to contact your provider or device manufacturer to confirm if the above steps are possible for your device.

Please check the following items in order to guarantee that you are able to successfully install and set up your eSIM:

• Your device is eSIM compatible and network unlocked.
• You have a stable connection, preferably WiFi. (You need to download the eSIM properly to your device and a stable internet connection is a must.)

You can find the step-by-step instructions below, but you may also find our iOS installation video guide helpful.

There are three ways of installing an eSIM on your device:

1. Direct method
2. QR Code method
3. Manual method

In order to know when you can install your eSIM, you must be aware of the activation policy. Most eSIMs will only activate at the destination once they connect to a supported network. On the other hand, there are eSIMs that will activate instantly as soon as they are installed, regardless of the location.

How can I know when my eSIM will activate?

You must check your eSIM's activation policy. Before purchase:

1. Search for the country you wish to buy an eSIM for
2. Select the eSIM that you like
3. Check the Additional Information
4. Tap “Show more” to find the Activation Policy

• Go to My eSIMs - Details - Show more - Activation Policy

The activation policy will be either as follows

• The validity period starts when the eSIM connects to any supported network(s)
  This means that you can install the eSIM before traveling without activating it. Once you arrive at the destination you can connect by turning on your eSIM line as long as the setup has been completed as advised on your eSIM installation page.
• The validity period starts at the installation
  This means that your eSIM will activate instantly once installed, and hence, the validity period will start to run although you are not yet at the destination.

If you have any questions, please feel free to contact support.

You can get an eSIM online at our website rivaroroaming.com or through the Rivaro Roaming app.

One of the primary reasons people use Rivaro Roaming is to avoid roaming charges from their primary mobile providers. The following information will help you avoid roaming charges when you’re using an eSIM abroad.

When do roaming charges occur?
Roaming charges occur when you travel outside the coverage area included in a mobile plan. You can check with your provider to learn which locations are covered by your plan.

How can I avoid roaming charges?
If you have physical SIM card for your primary plan, the easiest way to avoid roaming charges is to remove the SIM from your device before traveling outside of its coverage area. This way the SIM can't connect to any networks. Otherwise, you can avoid roaming charges by adjusting specific settings in your device.
Here’s a quick checklist to avoid roaming charges:

1. Enable airplane mode before leaving your coverage area
2. Disable your primary SIM
3. Turn off data roaming for your primary SIM, if possible
4. Prevent mobile data switching on your device

Beyond adjusting device settings, the following can help you avoid unwanted roaming charges:

• Check the billing section for your primary mobile provider to see if you're incurring any roaming charges.
• Track your eSIM's usage in the Rivaro Roaming app to make sure it's using data.
• Use apps like WhatsApp, Telegram, or Signal for calls and messages that don’t require a mobile network.

How can I avoid roaming charges?
If you have physical SIM card for your primary plan, the easiest way to avoid roaming charges is to remove the SIM from your device before traveling outside of its coverage area. This way the SIM can't connect to any networks. Otherwise, you can avoid roaming charges by adjusting specific settings in your device.

The Free Welcome eSIM is a promotional offer that includes a free eSIM package for select destinations. The offer is intended to help new users get started with Rivaro Roaming and get connected with an eSIM for the first time.

In this article, you’ll find answers to the following questions:

Who can use the Free Welcome eSIM?

To get a Free Welcome eSIM, you must meet the following conditions:

• You have signed up for an Rivaro Roaming account.
• You have not made any purchases on Rivaro Roaming.

You are limited to one Free Welcome eSIM. If you receive a free eSIM for one destination, you may not take advantage of the offer for another destination.
Additionally, if you receive a Free Welcome eSIM, you will not be able to apply a referral code for a discount. You may, however, continue to refer friends and receive Airmoney for those who make a purchase with Rivaro Roaming.